Booking and Reservation Policies: To reserve your Umrah journey with us, clients must submit a booking request through our website or contact our customer service team directly. Reservations are subject to availability, and confirmation is provided upon receipt of a non-refundable deposit, which varies depending on the package selected. Cancellation or modification of bookings may incur fees, as outlined in our cancellation policy.
Payment Terms and Conditions: Payment for Umrah packages is typically divided into installments, with an initial deposit required to confirm the reservation. The remaining balance is due according to the agreed-upon schedule, usually prior to the departure date. Payments can be made via bank transfer, credit card, or other approved methods. Failure to complete payment by the specified deadline may result in reservation cancellation and forfeiture of deposit.
Travel Documentation Requirements: Pilgrims are responsible for ensuring they possess all necessary travel documents, including a valid passport, Umrah visa, and any required vaccinations or health certificates. Our agency provides guidance and assistance in obtaining these documents, but ultimate responsibility lies with the traveler. Failure to present required documentation may result in denied boarding or entry into Saudi Arabia.
Accommodation Policies: Our Umrah packages include accommodation at reputable hotels near sacred sites in Mecca and Medina. Room assignments are based on availability and may be subject to change. Clients have the option to request specific room types or amenities, though preferences cannot be guaranteed. Additional charges may apply for upgrades or special requests.
Flight Booking and Airline Policies: Flights are booked through our agency in accordance with the client’s chosen package. We work with reputable airlines to provide convenient departure and arrival times, with options for seat selection and special meal requests. Flight itineraries are subject to change by the airline, and any modifications will be communicated to clients as soon as possible.
Transportation and Transfers: Ground transportation between airports, hotels, and sacred sites is provided as part of our Umrah packages. Clients are transported in comfortable, air-conditioned vehicles with experienced drivers. Transfer schedules are coordinated to ensure timely arrival at each destination, with flexibility to accommodate unforeseen delays or changes.
Guidance and Assistance Services: Our agency assigns knowledgeable guides and assistants to accompany pilgrims throughout their Umrah journey. These staff members provide orientation sessions, religious guidance, and logistical support, ensuring a smooth and enriching experience for all participants. Clients have access to assistance 24/7 for any questions or concerns that may arise.
Health and Safety Measures: The health and safety of our clients are paramount. We adhere to strict hygiene protocols and monitor health advisories to mitigate the risk of illness or injury during Umrah travel. Medical assistance is available as needed, and clients are advised to maintain personal hygiene, stay hydrated, and follow recommended health guidelines throughout their journey.
Code of Conduct and Respectful Behavior: Pilgrims are expected to conduct themselves with dignity, respect, and mindfulness of Islamic principles and traditions. Proper attire should be worn at all times, and behavior should reflect reverence for sacred sites and fellow travelers. Any actions that disrupt the spiritual atmosphere or offend others are strictly prohibited.
Insurance and Liability: While our agency takes every precaution to ensure the safety and well-being of our clients, we recommend travelers obtain comprehensive travel insurance to cover unforeseen events such as medical emergencies, trip cancellations, or lost luggage. Our liability is limited to the extent permitted by law, and clients are responsible for any expenses not covered by insurance.
Changes and Amendments: Clients may request changes or amendments to their Umrah itinerary, subject to availability and approval by our agency. Changes may incur additional fees or charges, depending on the nature of the modification and proximity to the departure date. Requests should be submitted in writing, and our team will do their best to accommodate them within reasonable limits.
Dispute Resolution and Legal Jurisdiction: In the event of disputes or grievances between the agency and clients, every effort will be made to resolve the matter amicably through mediation or arbitration. Any unresolved disputes shall be governed by the laws of [jurisdiction] and subject to the exclusive jurisdiction of the courts therein. Clients agree to waive any right to participate in class-action lawsuits against the agency.
